The Client Relationship Manager acts as the primary point of contact for servicing clients and strategic partners, overseeing portfolio performance and operational execution. This role also leads servicing transfer initiatives, ensuring seamless onboarding and offboarding while maintaining compliance with regulatory and investor requirements.
Manage an active pipeline of delinquent accounts by evaluating borrower financial information and recommending appropriate loss mitigation solutions. Develop and formalize a scalable loss mitigation operating model by creating standard operating procedures, workflows, and performance reporting.
Execute comprehensive marketing campaigns across multiple channels including product launches, social media, and lifecycle marketing. Collaborate with cross-functional teams such as Product, Sales, and Compliance to ensure brand consistency and effective communication.
The Quality Control Analyst will review and verify chattel loan origination and servicing operations to ensure compliance with state and federal regulations. They will also perform data trending analysis to identify systemic risks and support continuous process improvement.
The role serves as the primary point of contact for a portfolio of servicing clients and strategic partners in the manufactured housing finance space. Responsibilities include overseeing servicing operations, managing servicing transfer initiatives, and driving operational efficiencies to enhance client experience.
Lead and scale the organization's DevOps, IT, and Security functions to ensure resilient and secure core infrastructure. Define strategic roadmaps and manage internal IT systems, security compliance, and operational excellence metrics.
The Inside Sales Account Manager is responsible for driving revenue growth and market share within an assigned portfolio of manufactured home community operators. They act as the primary relationship owner, diagnosing performance gaps and ensuring partners are operationally aligned to maximize loan applications and funding.
The Inside Sales Representative is responsible for driving revenue growth and market share within an assigned portfolio of manufactured home community accounts. They act as the primary relationship owner, diagnosing performance gaps and ensuring partners are operationally aligned to maximize loan applications and funding.
The Community Guide is responsible for revenue growth and partner success within their assigned portfolio, focusing on increasing applications and funded loans. They also manage client relationships and ensure operational alignment to enhance the borrower experience.
