The supervisor provides management support and oversight to remote clinical counselors and centralized schedulers to ensure quality service delivery. They are responsible for contract compliance, staff recruitment, performance monitoring, and maintaining clinical documentation standards.
Provide assessment and short-term, solution-focused non-medical counseling services to military personnel and their families. Manage SAIL case files, conduct risk assessments, and coordinate care for Sailors following suicide-related incidents.
Provide individualized career and education advising to military spouses through phone and chat support. Maintain case management systems and assist with the administration of Department of Defense scholarship programs.
Provide individualized career and education support to military spouses through coaching, resource navigation, and employment assistance. Maintain accurate records in government case management systems while managing high-volume contact center interactions.
Provide individualized career and education advising to military spouses by connecting them with government-approved resources and employment opportunities. Maintain case management systems and support military spouses through contact center channels including phone and live chat.
Provide individualized career and education advising to military spouses through phone and chat support. Maintain case management systems and assist with scholarship administration and resource navigation.
The Career Advisor Supervisor manages a team of career advisors, overseeing their performance, training, and daily operations within a contact center environment. They ensure compliance with government contract requirements while providing program guidance and quality control monitoring.
Provide virtual non-medical counseling services to wounded service members, surviving family members, and caregivers. Conduct intake, clinical assessments, and crisis interventions while maintaining accurate case documentation in the FFSMIS system.
Provide virtual non-medical counseling services to wounded Sailors, surviving family members, and caregivers. Conduct intake, risk assessments, and develop treatment plans while maintaining accurate clinical documentation.
Provide virtual, non-medical counseling services to wounded warriors, surviving family members, and caregivers. Conduct intake, risk assessments, and safety planning while maintaining accurate clinical documentation and coordinating referrals.
The MSEP Specialist manages strategic partnerships and outreach activities to support military spouse employment programs. They facilitate collaborations between military installations and corporate partners while maintaining program metrics and quality standards.
Provide one-on-one financial consultation, crisis intervention, and case management services to service members and their families. Coordinate resources and deliver educational programs both virtually and in-person at various military installations and aboard ships.
