Remote Career Coach

Job Title: Remote Career Coach

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary: The SpouseWorks program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SpouseWorks Coaching Services, the MySpouseWorks web presence and the Military Spouse Employer Partners Component. 

Career Coaches provide support to military spouses through the Military OneSource Military SpouseWorks Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a call center in their home office.

Essential Duties and Responsibilities:

• Provide career coaching services telephonically, in-person at events as directed by the Government, and virtually through the MySpouseWorks web presence, webinars and other web-based and social media platforms to include video coaching;
• Provide comprehensive career services to include career exploration, education and training, employment assistance and work-life goals for military spouses;
• Educate military spouses on SpouseWorks services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses’ well-being in support of their career goals;
• Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle;
• Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.  
• Offer military spouses the opportunity to work with the same career coach over time;
• Create and update educational materials as coordinated with the Government;
• Utilize government systems to thoroughly document coaching sessions;
• Respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySpouseWorks as directed by the Government; and
• Assist with the inbound call queue during surge periods, as needed.
• Additional Information
• The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST.
• Successful candidates will be offered a specific shift to fulfill the requirements of the contract.

Required Education and/or Experience Qualifications:

• A Master’s degree in Counseling, Career Counseling,  Higher Education Administration/Leadership, Education, Adult Education, or related field WITH 4+ years professional experience delivering individualized career support to diverse ADULT populations (e.g. exploring career interests, finding education and financial assistance opportunities, developing career plans, and connecting individuals to employment opportunities).
• An active certification in one of the following: the Certified Career Counselor (CCC) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.
• Non-Certified Candidate Additional Qualifications: Candidates who do not currently possess one of the above certifications may be considered. To be considered, the candidate:
• Must meet the required experience (see below) to obtain the certification.
• The required experience must be prior work experience and detailed on the resume.
• Must obtain the CWDP or CCC credential within 6 months of being hired.
  • Required education/experience in place of not having certification:
    • CWDP: Working as a workforce development professional in 12 out of the last 24 months.
    • CCC:
      • Must possess a Master’s degree or higher in counselor education, counseling psychology, or a closely related degree that meets the requirements of the certifying body.
        -AND-
      • 600 hours of an internship/practicum clinical experience in career counseling, during or post-degree, under the supervision of a licensed counselor, an NCDA Certified Career Counselor or a center/agency director
        -OR-
      • Collected at least 60 continuing education units specifically in career development theory, research, or practice through NCDA, NCDA state associations or NBCC approved
        -OR-
      • Completed the U.S. NCDA Facilitating Career Development curriculum.
• Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;
• Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services

Additional Required Qualifications:

• Experience providing career coaching with diverse adult populations across the full career development process to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.
• Experience administering and interpreting career assessments to determine interests, values and strengths in relation to career and educational goals.
• Evidence utilizing a holistic approach to assist adults with their career and educational goals.
• Experience working in higher education or extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs,
• Experience developing and delivering presentations and /or webinars.
• Strong written and verbal communication skills
• Demonstrated evidence of successfully working in a team environment.
• Candidates must be proficient in Microsoft Office Suite (PowerPoint, Outlook, Word, etc.).
• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems and web-based platforms simultaneously.
• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications:

• Preference for candidates with MBTI and/or Strong Interest Inventory certification.
• Preference for candidates with experience working in a contact center or service operations environment. 
• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.
• Preference for candidates with experience working in a structured environment with set schedules.
• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Other Skills and Abilities: 

• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
• You will need to complete and clear the full government background check process based on your role.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification as needed; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Ability to work both independently and as part of a team.

Physical Demands: Must have a home office set up.  Works in office areas.  Sits, stands, bends, lifts, and moves intermittently during working hours.   Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet. #Nationwide

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.