You will act as the first point of contact to provide exceptional client support by troubleshooting issues and resolving inquiries via phone and email. Additionally, you will document interactions in the CRM and collaborate with internal teams to improve the overall user experience.
Manage a portfolio of school and district accounts to drive product adoption, retention, and revenue growth. Act as a trusted advisor by providing proactive support, resolving client issues, and coordinating training sessions.
The Customer Success Manager will manage a portfolio of school district accounts to drive revenue growth, limit churn, and ensure client satisfaction. They will act as a primary point of contact to develop success plans, facilitate training, and resolve client issues through collaboration with internal teams.
Drive new business sales from school districts across North America by managing the full sales cycle from prospecting to closing. Collaborate with BDRs and use Salesforce to track pipeline and meet monthly, quarterly, and annual revenue quotas.
Drive new business sales from school districts across California by managing the full sales cycle from prospecting to closing. Build a strong in-state presence through client visits, product demos, and participation in local educational events.
Build and maintain CMS-related backend services, APIs, and data-intensive systems to support content management workflows. Collaborate with product managers and engineering leadership to optimize relational data and ensure system scalability and reliability.
