Handle inbound calls from members regarding insurance services, including policy queries, payments, and rebates. Triage and transfer calls with empathy while maintaining high quality assurance and customer satisfaction standards.
The Business Development Manager will drive revenue by identifying, targeting, and securing new clients within the recruitment sector. They will build and nurture long-term partnerships while collaborating with internal teams to ensure seamless operational delivery.
The role involves making outbound calls to qualify leads and build strong customer relationships. The consultant is responsible for meeting KPIs and conversion goals to achieve sales targets.
The consultant will handle high-volume customer inquiries via calls, emails, and chats while maintaining quality and customer satisfaction metrics. They will work within a dynamic team to support leading Australian brands.
