Handle inbound calls from private health insurance members regarding policy queries, payments, and service needs. Triage and transfer calls with empathy while maintaining high quality assurance and customer satisfaction standards.
You will manage the full 360 recruitment cycle, including business development, client relationship management, and candidate placement. Additionally, you will support community engagement activities and ensure a positive onboarding experience for candidates.
The Business Development Manager will drive revenue by identifying, targeting, and securing new clients within the recruitment sector. They will build and nurture long-term partnerships while collaborating with internal teams to ensure seamless operational delivery.
The role involves making outbound calls to qualify leads and build strong customer relationships. The consultant is responsible for meeting KPIs and conversion goals to achieve sales targets.
The consultant will handle high-volume customer inquiries via calls, emails, and chats while maintaining quality and customer satisfaction metrics. They will work within a dynamic team to support leading Australian brands.
