The Digital Delivery Implementation Manager leads a team of onshore and offshore specialists to own the strategy, architecture, and execution of the company's scaled implementation model. This role focuses on building scalable processes, leveraging AI for automation, and ensuring high-quality, timely delivery for customers.
The Strategic Finance Manager will lead the company's financial planning, budgeting, and forecasting processes while providing actionable insights to senior leadership. This role involves building scalable financial models, analyzing SaaS metrics, and partnering with cross-functional teams to drive growth and margin expansion.
Manage communication and service delivery for assigned revenue cycle management members, monitor financial and operational metrics, resolve billing concerns, and identify risks to member retention. Advise members on billing and process improvements, coordinate with internal teams, and support sales transitions, onboarding, and post-launch training.
The Support Specialist serves as the primary point of contact for members, handling inbound calls and emails to resolve technical and non-technical inquiries. They are responsible for documenting issues in Salesforce, maintaining SLAs, and contributing to the company knowledgebase.
The Sales and Client Success Coordinator manages revenue cycle management service support and analyzes product usage to ensure member success. They serve as the primary point of contact for members, driving retention and identifying upsell opportunities through data-driven insights.
Lead end-to-end QA efforts for Salesforce implementations, including designing robust test strategies for Lead-to-Cash processes. Manage and mentor distributed QE teams while collaborating with cross-functional stakeholders in an Agile environment.
The Payment Posting Supervisor manages the daily cash posting process, including supervising staff, balancing accounts, and ensuring accurate revenue reporting. They also handle escalated issues, perform audits, and coordinate with internal departments to streamline workflows.
The Success Manager will serve as the primary point of contact for a portfolio of members, driving product adoption and strategic business goals. They are responsible for monitoring account health, identifying upsell opportunities, and ensuring high levels of member retention and satisfaction.
