Manage communication and service delivery for assigned revenue cycle management members, monitor financial and operational metrics, resolve billing concerns, and identify risks to member retention. Advise members on billing and process improvements, coordinate with internal teams, and support sales transitions, onboarding, and post-launch training.
The Accounts Receivable Specialist II is responsible for reviewing, correcting, and rebilling medical claims to ensure prompt and full contractual reimbursement. They must also resolve claim denials, conduct research with insurance carriers, and maintain compliance with HIPAA regulations.
The Support Specialist serves as the primary point of contact for members, handling inbound calls and emails to resolve technical and non-technical inquiries. They are responsible for documenting issues in Salesforce, maintaining SLAs, and contributing to the company knowledgebase.
The Sales and Client Success Coordinator manages revenue cycle management service support and analyzes product usage to ensure member success. They serve as the primary point of contact for members, driving retention and identifying upsell opportunities through data-driven insights.
Lead end-to-end QA efforts for Salesforce implementations, including designing robust test strategies for Lead-to-Cash processes. Manage and mentor distributed QE teams while collaborating with cross-functional stakeholders in an Agile environment.
The Payment Posting Supervisor manages the daily cash posting process, including supervising staff, balancing accounts, and ensuring accurate revenue reporting. They also handle escalated issues, perform audits, and coordinate with internal departments to streamline workflows.
The Success Manager will serve as the primary point of contact for a portfolio of members, driving product adoption and strategic business goals. They are responsible for monitoring account health, identifying upsell opportunities, and ensuring high levels of member retention and satisfaction.
You will be responsible for identifying, qualifying, and closing new business opportunities with prospective clients through outbound outreach and inbound lead management. Additionally, you will conduct virtual product demonstrations and maintain accurate sales records within the CRM to meet monthly quotas.
