The Success Manager will serve as the primary point of contact for a portfolio of members, driving product adoption and strategic business goals. They are responsible for monitoring account health, identifying upsell opportunities, and ensuring high levels of member retention and satisfaction.
You will be responsible for identifying, qualifying, and closing new business opportunities with prospective clients through outbound outreach and inbound lead management. Additionally, you will conduct virtual product demonstrations and maintain accurate sales records within the CRM to meet monthly quotas.
You will own the customer relationship for a portfolio, focusing on retention, revenue growth, and ensuring measurable value from software solutions. You will proactively guide customers on best practices and identify upsell opportunities to drive adoption and satisfaction.
The SDR is responsible for identifying and converting sales qualified leads into product demos through phone, email, and web chat. They work to achieve monthly and quarterly goals while establishing WebPT as an authoritative brand in the rehab therapy space.
