Wayvia

The Senior Customer Success Manager manages the full customer lifecycle, including onboarding, adoption, expansion, and renewals for a dedicated book of business. They are responsible for achieving retention and growth goals while serving as a trusted advisor and conducting quarterly business reviews.

Manage incoming customer support issues via telephone, email, and tickets to ensure timely resolution per SLAs. Guide customers on product functionality and collaborate cross-functionally to identify root causes and improve the product roadmap.

The Account Executive is responsible for aggressively hunting and closing new business opportunities with brand manufacturers. This includes managing the end-to-end sales process and building senior-level client relationships to position Wayvia as a strategic partner.