The Solutions Engineer II acts as a technical subject matter expert, partnering with sales and customer success teams to scope projects, troubleshoot integrations, and drive client value. They are responsible for leading discovery sessions, delivering technical demonstrations, and ensuring seamless handoffs between sales and implementation teams.
The Head of Marketing will lead the marketing function, overseeing demand generation, product marketing, brand strategy, and communications. They are responsible for driving marketing-sourced pipeline and managing a multi-functional team while implementing an AI-enabled operating model.
The Customer Success Manager is responsible for managing the full customer lifecycle, including onboarding, adoption, expansion, and renewals. They will lead retention initiatives, conduct quarterly business reviews, and provide data-driven insights to help clients achieve their business objectives.
The Account Manager will own the commercial strategy and sales for a portfolio of existing customers to drive revenue growth. They will collaborate with internal teams to execute account plans, expand service penetration, and ensure client retention.
Manage incoming customer support issues via telephone, email, and tickets to ensure timely resolution per SLAs. Guide customers on product functionality and collaborate cross-functionally to identify root causes and improve the product roadmap.
The Account Executive is responsible for aggressively hunting and closing new business opportunities with brand manufacturers. This includes managing the end-to-end sales process and building senior-level client relationships to position Wayvia as a strategic partner.
