The Account Manager will own the commercial strategy and sales for a portfolio of existing customers to drive revenue growth. They will collaborate with internal teams to execute account plans, expand service penetration, and ensure client retention.
Manage incoming customer support issues via telephone, email, and tickets to ensure timely resolution per SLAs. Guide customers on product functionality and collaborate cross-functionally to identify root causes and improve the product roadmap.
The Account Executive is responsible for aggressively hunting and closing new business opportunities with brand manufacturers. This includes managing the end-to-end sales process and building senior-level client relationships to position Wayvia as a strategic partner.
