Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7 environment. Ensure operational stability by monitoring key service metrics, managing risks, and coordinating responses to volume spikes.
Lead the payments strategy and operations for the OTA Merchant of Record business to drive unit economics and conversion. This includes building a scalable multi-rail setup, optimizing payment performance, and managing MOR operational excellence.
You will identify data products to build and the customer segments that can benefit from them. Additionally, you will design pricing models, build the sales pipeline, and hire a team to scale the business.
