You will own the quality strategy and automation platform across web and mobile, defining standards and release gates. You will enable product engineers to maintain high-quality standards through effective tooling, telemetry, and risk-based testing.
You will personally manage and be solely accountable for a portfolio of strategic supply accounts, driving their commercial results and long-term growth. This involves building deep, multi-level relationships, negotiating high-stakes agreements, and collaborating cross-functionally to optimize performance.
You will own several platform product areas end-to-end, including strategy, roadmap, and metrics to drive commercial success. You will collaborate with cross-functional teams to translate complex, ambiguous challenges into clearly scoped initiatives.
Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7 environment. Ensure operational stability by monitoring key service metrics, managing risks, and coordinating responses to volume spikes.
