You will own several platform product areas end-to-end, including strategy, roadmap, and metrics to drive commercial success. You will collaborate with cross-functional teams to translate complex, ambiguous challenges into clearly scoped initiatives.
Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7 environment. Ensure operational stability by monitoring key service metrics, managing risks, and coordinating responses to volume spikes.
Lead the payments strategy and operations for the OTA Merchant of Record business to drive unit economics and conversion. This includes building a scalable multi-rail setup, optimizing payment performance, and managing MOR operational excellence.
