Upbound

The Commercial Account Executive will manage the full sales cycle for commercial and mid-market accounts, from prospecting to closing. They will partner with internal teams to guide customers through the adoption of Upbound's control plane technology.

You will serve as a primary technical resource for customer inquiries, owning the customer experience from initial contact to full resolution. Additionally, you will collaborate with Engineering to document bugs, contribute to the internal knowledge base, and build automation to scale support impact.

You will lead end-to-end post-sale engagement and account planning for strategic enterprise accounts, ensuring successful adoption and value realization. Additionally, you will manage executive relationships and design rigorous program governance to drive infrastructure progress and business outcomes.

This role involves owning the post-sale customer lifecycle for the Commercial segment, focusing on protecting and growing revenue through proactive relationship management and ensuring platform adoption. Key duties include owning Gross Revenue Retention (GRR), identifying expansion opportunities, building accurate forecasts, and driving customer advocacy.

The Staff Solutions Engineer will partner with Sales Account Executives to engage in technical discussions throughout the buying lifecycle, creating high-fidelity presentations, demos, and sample solutions. They will closely partner with customers to solve technical challenges enabling the design, building, and implementation of Crossplane and Upbound Cloud based control plane architectures.

This role involves owning the strategy and execution for the customer-facing control plane experience across Crossplane, Upbound Enterprise Distribution, Marketplace, official Providers, and partner Integrations. The Director will be responsible for scaling teams, defining long-term architecture strategy, and shaping enterprise adoption of programmable control planes through ecosystem development.