The manager will lead a remote team of support specialists while providing hands-on technical assistance for L2/L3 tickets. They are responsible for optimizing support processes, managing team metrics, and collaborating with product and engineering teams to resolve issues.
Lead end-to-end customer implementations, including technical discovery, data integration, and the deployment of fraud and AML detection strategies. Partner with customers post-live to provide ongoing support, tuning, and enablement while feeding field insights back to the product team.
Develop and deploy scalable code for distributed systems and large-scale data processing pipelines. Lead projects from design through production to build reliable and performant data infrastructure.
