Manage end-to-end implementation of fraud and AML programs for customers, including data integration, rule configuration, and AI agent tuning. Train customer teams and translate project insights into repeatable playbooks for internal product and engineering teams.
The Customer Success Manager will act as the primary point of contact for enterprise clients, driving value and retention through strategic relationship management. They will identify growth opportunities, such as upsells and cross-sells, while advocating for customer needs internally based on data-driven insights.
The Customer Support Specialist will serve as the front line for incoming support tickets, managing their own queue and troubleshooting technical issues on the platform. They will collaborate with internal teams including Engineering, Product, and Customer Success to resolve bugs, share feedback, and ensure high-quality customer experiences.
