The Customer Support Specialist will serve as the front line for incoming support tickets, managing their own queue and troubleshooting technical issues on the platform. They will collaborate with internal teams including Engineering, Product, and Customer Success to resolve bugs, share feedback, and ensure high-quality customer experiences.
The manager will lead a remote team of support specialists while providing hands-on technical assistance for L2/L3 tickets. They are responsible for optimizing support processes, managing team metrics, and collaborating with product and engineering teams to resolve issues.
Develop and deploy scalable code for distributed systems and large-scale data processing pipelines. Lead projects from design through production to build reliable and performant data infrastructure.
