Trovata

The Customer Success Manager will own the end-to-end customer relationship for a defined book of business, managing onboarding, adoption, and renewals while collaborating across internal teams to realize value and revenue opportunities. Duties include engaging with customers daily, leading structured engagements like QBRs, and becoming a trusted advisor on platform functionality and best practices.

This role involves owning the product management for Cash Management and Payment Modules within the TMS, including contributing to the rollout of Agentic AI technology for advanced cash applications. Responsibilities also include managing the release schedule, creating business requirements, and providing expert support for escalations and implementation partners.