Lead hands-on development of AI-native engineering platforms, MCP servers, agent tooling, APIs, and production serving capabilities that help software teams deliver reliably and efficiently. Set technical direction through code, mentorship, reusable implementations, observability, evaluation, and continuous delivery practices.
The ITSM Architect will design and evolve ITSM processes and ServiceNow solutions to improve how technology services are planned, delivered, and supported. They will collaborate with cross-functional teams to align process design with operational needs, automation, and service visibility.
You will coordinate the day-to-day Change Management process in ServiceNow while ensuring changes are understood, assessed, and scheduled effectively. You will also partner with engineering and operations teams to identify risks and drive operational stability through metrics and process improvements.
