You will manage inbound support queues across multiple channels and build a comprehensive customer-facing knowledge base. Additionally, you will act as a customer advocate by gathering feedback and collaborating with cross-functional teams to improve product scalability.
You will own the full sales cycle for new-logo acquisition, from initial discovery to closing complex deals with hauler operators. This involves managing multi-stakeholder buying groups and utilizing an AI-powered sales stack to drive operational efficiency.
Manage a fleet of AI agents to build and ship production features while overseeing the technical architecture and code quality. Coach and lead a distributed team of engineers to deliver high-quality software in an agentic enterprise environment.
