Tithely

Build and maintain secure, scalable cloud infrastructure and CI/CD pipelines to support church ministry systems. Manage platform reliability, observability, and infrastructure as code while collaborating with engineering teams on service design.

The role leads the strategy and operational excellence of community software and communication frameworks to scale customer experience. Key duties include managing the Voice of Customer program, mapping customer journeys, and leading communications during critical incidents.

The Senior Product Analyst will own the analytics layer across Product, Engineering, and Design teams to transform raw data into actionable insights. They will also establish scalable tracking, experimentation, and reporting practices to support data-driven product decisions.

The Head of Product Design will lead the vision and execution of user experience and interface design while managing and developing a team of designers. They will partner with Product and Engineering to implement AI-driven workflows and ensure a cohesive, high-quality product experience.