Titan Cloud Software LLC

Lead the North America Customer Success team to optimize customer lifecycle programs and drive retention and adoption. Develop operational metrics, dashboards, and scalable processes to improve team effectiveness and customer experience.

Own the success of a portfolio of enterprise customers by managing onboarding, retention, and renewals. Drive long-term account growth through strategic planning, ROI demonstration, and identifying expansion opportunities.

The role focuses on prospecting and winning new business by developing executive relationships to drive expansion and increase share of wallet. The executive will collaborate with internal teams to align strategy and ensure customer needs are met while meeting quarterly and annual sales targets.

The Solutions Consultant focuses on problem-solving and building trust with prospects and customers. They participate in discovery sessions, communicate business requirements, and support marketing events.