Titan Cloud Software LLC

Lead the North America Customer Success team to optimize customer lifecycle programs and drive retention and adoption. Develop operational metrics, dashboards, and scalable processes to improve team effectiveness and customer experience.

Own the success of a portfolio of enterprise customers by managing onboarding, retention, and renewals. Drive long-term account growth through strategic planning, ROI demonstration, and identifying expansion opportunities.

The role focuses on prospecting and winning new business by developing executive relationships to drive expansion and increase share of wallet. The executive will collaborate with internal teams to align strategy and ensure customer needs are met while meeting quarterly and annual sales targets.

The Solutions Consultant focuses on problem-solving and building trust with prospects and customers. They participate in discovery sessions, communicate business requirements, and support marketing events.

The role involves creating and executing demand generation plans to build a robust pipeline, managing the entire sales cycle from initial contact to closing deals, and consistently meeting or exceeding quarterly and annual sales targets. Responsibilities also include developing deep product knowledge, accurately forecasting sales activity, and collaborating with cross-functional teams to achieve goals.