Systems & Methods, Inc. (SMI)

Responsible for handling and resolving intricate inquiries from parents and officials regarding child support services via inbound calls and chats. This includes conducting case research, executing financial assessments, and documenting actions within the state's system.

Customer Service Representatives are responsible for responding to customer calls and correspondence regarding child support services. They must document all interactions and update state systems in accordance with standard operating procedures.

The representative is responsible for handling inbound calls and correspondence from child support clients. Key duties include providing accurate account information, educating callers on policies, and processing requests via email, fax, and mail.