Systems & Methods, Inc. (SMI)

Respond to customer service calls and correspondence regarding child support and SDU payment processing. Document all contacts and update SMI and State systems according to standard operating procedures.

Handle and resolve complex inquiries via inbound calls and chats regarding child support services for parents and state officials. Ensure all interactions comply with Federal Title IV-D regulations, state privacy laws, and company policies.

Respond to customer service calls and correspondence regarding child support payments following standard operating procedures. Document all contacts and update SMI and State systems accurately.