The Podcast Support Specialist will serve as the primary point of contact for listeners, handling inquiries regarding subscriptions, billing, and app setup. They will also troubleshoot technical issues, manage ticket queues, and maintain internal documentation to ensure a high-quality subscriber experience.
The staff writer will produce fast-paced news reporting and long-form features while contributing to the life team's coverage. They are expected to generate original story ideas and engage in daily commentary on headlines and cultural trends.
The associate producer will collaborate with hosts and production teams to develop, record, and edit daily news podcast episodes. Responsibilities include booking guests, conducting interviews, mixing audio, and managing technical production tasks across both audio and video formats.
You will develop and maintain user-facing features while scaling the application to support a growing user base. Additionally, you will leverage AI tools to improve code quality and build integrations with third-party platforms.
The Client Success Manager will onboard internal podcasters and consult with clients to drive employee audience adoption. They will also create support resources like FAQs and guides to scale self-serve capabilities.
