You will manage a portfolio of customer accounts, overseeing the onboarding process and ensuring maximum platform adoption and value realization. You will also coordinate with internal teams to resolve operational issues and identify expansion opportunities to drive revenue.
You will build and lead the Customer Success function, owning the entire post-contract lifecycle including onboarding, adoption, and retention. You will manage key accounts while hiring and scaling a team of Customer Success Managers to drive usage and value for fleet customers.
Act as a bridge between fleets and repair shops by overseeing the entire repair process from diagnosis to final documentation. Ensure customer satisfaction by providing precise, transparent, and timely communication throughout the service lifecycle.
The Channel Manager will build and scale reseller and co-sell partnerships with fleet management and telematics platforms. They will own the partner-sourced pipeline, manage joint account planning, and drive partner activation to meet quarterly ARR targets.
You will own a core platform surface, setting strategy and defining roadmaps while working closely with engineering and design. You are expected to synthesize customer signals, build AI-driven workflows, and mentor junior team members to improve overall product craft.
Lead a small team of engineers as a player-coach, balancing people management with hands-on technical contribution. Own the end-to-end delivery of product areas, including architecture, implementation, and technical direction.
