Provide high-quality technical and billing support across multiple digital channels including email, chat, and social media. Collaborate with engineering and product teams to resolve complex issues and contribute to customer education documentation.
Sequencing
14 Remote Job Openings at Sequencing
Own end-to-end quality validation and design scalable automation frameworks from scratch to ensure platform stability. Drive the overall quality strategy, lead release readiness assessments, and mentor junior QA engineers.
Manage creator and influencer programs across Instagram, TikTok, and YouTube to scale brand awareness through authentic health stories. Coordinate the end-to-end process from sourcing and negotiation to reviewing content and optimizing assets for paid media.
Translate complex genomics and wellness science into engaging, accessible content for social media platforms. Collaborate with scientific teams to ensure accuracy while experimenting with AI tools and analytics to scale audience growth.
Lead the vision and strategy for an AI-powered platform that transforms genomic data into personalized, conversational health guidance. Collaborate with engineering and bioinformatics teams to launch scalable, AI-native consumer experiences across mobile and web platforms.
Conduct one-on-one video coaching sessions to translate complex whole genome sequencing results into personalized health insights for customers. Collaborate with internal teams to improve products and develop educational resources for genomic data interpretation.
Lead quality assurance for mobile and responsive application experiences across iOS and Android platforms. Develop testing strategies, execute various testing types, and partner with engineering and product teams to ensure release readiness.
Build and lead a modern security program from the ground up for a genomics and AI platform, focusing on protecting sensitive health data. This includes owning end-to-end security policies, driving compliance certifications, and managing offensive security initiatives.
Lead the creative vision across brand and performance channels to help users understand and trust whole genome sequencing. Oversee the production of high-performing campaigns across social media and AI-native channels while managing internal teams and external partners.
Lead the evaluation and benchmarking strategy for AI-powered genomic data interpretation and validation. Own the mapping logic for genes, diseases, and variants while defining accuracy thresholds and release criteria for production.
Lead security testing across cloud and on-prem infrastructure while integrating security into CI/CD pipelines. Establish security monitoring, incident response playbooks, and ensure compliance with HIPAA, SOC 2, and ISO 27001 standards.
Own the end-to-end roadmap for consumer-facing genomics and subscription products across web and app experiences. Lead cross-functional discovery and execution with Engineering, Design, and Bioinformatics to improve user satisfaction and adoption.
Lead the team responsible for the AI health experience across the React Native mobile app and the underlying AI platform. Focus on delivery discipline, production reliability, and the development of a distributed engineering team.
The Director leads the brand story and product positioning to translate complex genomic data into clear, human language. They are responsible for executing go-to-market plans and managing brand campaigns to drive trust and adoption of health insight products.
