Semgrep

Design and ship security workflows that combine deterministic program analysis with AI reasoning to detect vulnerabilities at scale. Develop agentic pipelines and evaluation loops to improve the precision and trustworthiness of automated security detections.

This role involves driving the implementation and ongoing adoption of Semgrep for key customers by creating personalized growth plans, de-escalating urgent issues, and acting as the customer's expert.

The Senior Technical Support Engineer will be responsible for remotely engaging with customers to rapidly analyze, reproduce, and resolve technical problems across the Semgrep product line, including SAST, Supply Chain, and Secrets solutions. This involves owning customer questions from creation to resolution, managing support tickets, and acting as the voice of the customer to prioritize feature requests with product and engineering teams.