Semgrep

Act as the technical expert to integrate Semgrep into customer environments and ensure maximum value delivery. Drive customer engagements, influence the product roadmap, and contribute to the scaling of the solutions engineering organization.

You will act as a technical expert to integrate the Semgrep platform into customer environments and ensure maximum value delivery. Additionally, you will drive organizational initiatives, create technical content, and influence the product roadmap based on customer feedback.

This role involves driving the implementation and ongoing adoption of Semgrep for key customers by creating personalized growth plans, de-escalating urgent issues, and acting as the customer's expert.

The Senior Technical Support Engineer will be responsible for remotely engaging with customers to rapidly analyze, reproduce, and resolve technical problems across the Semgrep product line, including SAST, Supply Chain, and Secrets solutions. This involves owning customer questions from creation to resolution, managing support tickets, and acting as the voice of the customer to prioritize feature requests with product and engineering teams.

Lead a team of Security Researchers to drive coverage through rules for Secrets, Code, and Supply Chain. Set the roadmap and partner with Product Management to focus on impactful detection areas.

The Senior Technical Support Engineer will troubleshoot and resolve complex technical issues for customers using the Semgrep product line. They will also manage support tickets and help prioritize feature requests based on customer feedback.