The manager will oversee workforce forecasting, scheduling, and intraday performance across a multi-vendor operation. They will lead a team of analysts and serve as the primary point of contact for WFM decisions across the organization.
Manage monthly accounting close procedures, including journal entries, GL variance analysis, and balance sheet reconciliations. Oversee customer billing, revenue recognition across multiple contract types, and support annual external financial audits.
Manage end-to-end encounter data submissions to CMS and state Medicaid agencies to ensure regulatory compliance and accuracy. Act as a liaison between technical and business teams to optimize data pipelines and improve ETL efficiency.
Lead the resolution of complex, high-priority client issues from health plan partners while supervising a team of Client Escalation Specialists. Partner across departments to identify systemic issues and implement process improvements to enhance the client experience.
