The Director of Customer Success Operations will build and manage the reporting, data, and AI infrastructure to support the company's multi-brand portfolio. This role involves overseeing account intelligence, CRM data models, and cross-functional processes to drive customer success efficiency.
Own and extend internal AI-native systems, including autonomous coding pipelines and root-cause engines, to enable fast and correct production code shipping. Establish and enforce a 'Constitution' of architectural rules through deterministic checks and runtime guardrails.
Design and build AI agents and tools that automate complex ERP workflows and business processes. Develop a composable, AI-first UI and an evaluation harness to measure agent performance and quality.
