You will provide high-quality customer support via phone and chat in both English and Spanish while troubleshooting complex issues. You will also collaborate with internal teams to track support tickets and ensure an outstanding customer journey.
You will provide high-quality customer support via phone and chat in both English and Spanish while troubleshooting complex issues. You will also collaborate with internal teams like Sales and Product to ensure an outstanding customer journey and maintain accurate records in the CRM.
The Onboarding Manager will own the full customer journey from account setup to successful handoff, managing high-volume concurrent onboardings. They will deliver engaging training, configure the platform to meet customer needs, and collaborate cross-functionally to drive product adoption.
The Onboarding Manager will own the full customer journey from account setup to handoff, ensuring new users are live and confident in the platform. They will manage high-volume concurrent onboardings while partnering cross-functionally to drive product adoption and improve the onboarding playbook.
Lead end-to-end design for growth initiatives across web and mobile, including experiments to improve onboarding, activation, engagement, retention, and cross-platform adoption. Use research and quantitative and qualitative data to shape user-centered solutions, collaborate with cross-functional teams, and share learnings that strengthen the experimentation pipeline and design quality.
The Customer Success Specialist will own and grow customer relationships by driving product adoption and ensuring clients derive full value from the platform. They will act as a trusted advisor, partnering with roofing contractors to optimize their business processes and workflows.
The Field Sales Development Representative will capture and qualify leads at industry events and remotely via phone and email. They are responsible for conducting product demos, managing the sales pipeline, and collaborating with account executives to ensure seamless lead handoffs.
You will partner with product and business owners to shape roadmaps and deliver actionable insights on user behavior and business performance. Additionally, you will lead sales and marketing analytics while managing the analytics foundation using DBT and Snowflake.
You will own the full sales cycle from prospecting and cold outreach through discovery, demo, negotiation, and closing. You will act as a consultant to roofing contractors to help them scale their businesses using Roofr's platform.
You will own the full sales cycle, from prospecting and cold outreach to discovery, demo, negotiation, and closing. You will act as a consultant to roofing contractors, helping them identify business challenges and demonstrating how Roofr's platform can drive efficiency and growth.
You will architect optimization analyses and forecasts to drive strategy across growth, revenue, and product teams. Additionally, you will design A/B tests and build data applications to automate and improve sales and marketing processes.
You will own the design and hardening of security infrastructure across cloud environments and lead end-to-end vulnerability management. Additionally, you will act as the incident commander for security incidents and drive secure-by-design practices within engineering workflows.
