Handle inbound chat and email inquiries from members to provide empathetic and solutions-focused financial support. Develop and execute processes to resolve unique member issues and improve overall workflow efficiency.
Rocket Money
5 Remote Job Openings at Rocket Money
Own the end-to-end fraud and AML strategy and execution for Rocket Money's financial products, serving as the AML Compliance Officer. This includes designing detection policies, quantifying risk exposure, and managing relationships with banking and brokerage partners.
Build and manage end-to-end purchasing and billing experiences, including Stripe and in-app purchase integrations. Drive technical direction, mentor mid-level engineers, and improve system reliability and observability.
Team Leader, Engineering - Performance & Developer Experience
Rocket Money
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Full Time
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2 months ago
Rocket Money
Lead Team Boost to improve user-facing performance and developer productivity through tooling and infrastructure. Manage the engineering roadmap, mentor team members, and establish measurable quality gates for the codebase.
Lead the security evolution of the cloud platform by owning AWS account strategy, VPC design, and edge security. You will also manage vulnerability detection, SIEM strategy, and establish security standards for AI products.
