Operations Associate
Handle inbound chat and email inquiries from members while providing empathetic, solutions-focused support. Manage daily workflows and prioritize queues to ensure efficient resolution of member issues.
Rocket Money
Remote Job Openings at Rocket Money (10)
Senior Infrastructure Engineer, SRE
You will lead the reliability and operational evolution of the platform by establishing SLIs, SLOs, and disaster recovery strategies. Additionally, you will partner with product engineering teams to improve observability and infrastructure standards while participating in a shared on-call rotation.
Full Stack Engineer, Autopilot
You will architect and build scalable banking and investment systems using React, Node, and GraphQL. You will also collaborate with cross-functional stakeholders to manage the full lifecycle of Autopilot technology from planning to production.
Operations Associate
The Operations Associate will handle inbound chat and email inquiries from members while providing empathetic, solutions-focused support. They are responsible for managing daily workflows, prioritizing queues, and improving processes to resolve unique member issues.
Legal Project Manager
The Legal Project Manager will partner with cross-functional teams to translate regulatory requirements into scalable business processes and operational workflows. They will also lead legal team initiatives, optimize internal documentation, and identify opportunities to leverage AI and automation to streamline legal operations.
Team Leader, Operations - Customer Support
Lead and coach a team of Operations Associates to ensure high performance and member satisfaction. Oversee support volume across chat and email while driving process improvements and providing frontline insights to product teams.
Creative Project Manager
The role serves as the operational backbone for the Creative team, managing the day-to-day production of digital ad creative and new product campaign launches. Key duties include leading creative kickoffs, improving workflows, and coordinating between creative, legal, and cross-functional stakeholders.
Creative Strategist
Lead the creative experimentation roadmap to drive performance across digital acquisition channels. Analyze creative test results and translate data into actionable insights to optimize campaigns and scale growth.
Product Design Manager, Visibility & Spend Control
Lead the design vision and roadmap for Visibility and Spend Control features while managing and mentoring a small team of designers. Balance hands-on IC design work with leadership to ship experiences that help users make smarter financial decisions.
Senior Full Stack Engineer, Premium
Build and manage end-to-end purchasing and billing experiences, including Stripe and in-app purchase integrations. Drive technical direction, mentor mid-level engineers, and improve system reliability and observability.