You will build and evolve the Capabilities Engine to enable reliable, observable, and production-ready agentic behaviors across Rocket Money's AI experiences. You will also collaborate with cross-functional teams to integrate these capabilities into various contact methods and autonomous workflows.
You will lead the reliability and operational evolution of the platform by establishing SLIs, SLOs, and disaster recovery strategies. Additionally, you will partner with product engineering teams to improve observability and infrastructure standards while participating in a shared on-call rotation.
You will architect and build scalable banking and investment systems using React, Node, and GraphQL. You will also collaborate with cross-functional stakeholders to manage the full lifecycle of Autopilot technology from planning to production.
The Legal Project Manager will partner with cross-functional teams to translate regulatory requirements into scalable business processes and operational workflows. They will also lead legal team initiatives, optimize internal documentation, and identify opportunities to leverage AI and automation to streamline legal operations.
Lead and coach a team of Operations Associates to ensure high performance and member satisfaction. Oversee support volume across chat and email while driving process improvements and providing frontline insights to product teams.
The role serves as the operational backbone for the Creative team, managing the day-to-day production of digital ad creative and new product campaign launches. Key duties include leading creative kickoffs, improving workflows, and coordinating between creative, legal, and cross-functional stakeholders.
Lead the creative experimentation roadmap to drive performance across digital acquisition channels. Analyze creative test results and translate data into actionable insights to optimize campaigns and scale growth.
Build and manage end-to-end purchasing and billing experiences, including Stripe and in-app purchase integrations. Drive technical direction, mentor mid-level engineers, and improve system reliability and observability.
