Lead and grow the Rowan engineering team to build an agentic personal finance assistant that performs reliable, end-to-end tasks. Partner with cross-functional leadership to define technical strategy, establish quality frameworks, and ensure the delivery of dependable AI-driven product experiences.
Rocket Money
11 Remote Job Openings at Rocket Money
Lead and coach a team of Operations Associates to ensure high performance and member satisfaction. Oversee support volume across chat and email while driving process improvements and providing frontline insights to product teams.
Handle inbound chat and email inquiries from members to provide empathetic and solutions-focused financial support. Develop and execute processes to resolve unique member issues and improve overall workflow efficiency.
The role serves as the operational backbone for the Creative team, managing the day-to-day production of digital ad creative and new product campaign launches. Key duties include leading creative kickoffs, improving workflows, and coordinating between creative, legal, and cross-functional stakeholders.
Handle inbound member calls and messages to provide empathetic, solutions-focused financial support. Develop and execute efficient workflows across phone, chat, and email channels to resolve member issues.
Lead the creative experimentation roadmap to drive performance across digital acquisition channels. Analyze creative test results and translate data into actionable insights to optimize campaigns and scale growth.
Product Design Manager, Visibility & Spend Control
Rocket Money
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Full Time
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19 days ago
Rocket Money
Lead the design vision and roadmap for Visibility and Spend Control features while managing and mentoring a small team of designers. Balance hands-on IC design work with leadership to ship experiences that help users make smarter financial decisions.
Lead the development of banking and investment systems using TypeScript, React, and Node.js. Own the full technology lifecycle from initial planning and architecture to production maintenance and optimization.
Own the end-to-end fraud and AML strategy and execution for Rocket Money's financial products, serving as the AML Compliance Officer. This includes designing detection policies, quantifying risk exposure, and managing relationships with banking and brokerage partners.
Build and manage end-to-end purchasing and billing experiences, including Stripe and in-app purchase integrations. Drive technical direction, mentor mid-level engineers, and improve system reliability and observability.
Lead the security evolution of the cloud platform by owning AWS account strategy, VPC design, and edge security. You will also manage vulnerability detection, SIEM strategy, and establish security standards for AI products.
