The Associate Billing Specialist is responsible for preparing and reviewing customer invoices while ensuring accuracy and completeness. They will also research billing discrepancies, resolve customer inquiries, and collaborate with internal teams to maintain organized billing records.
You will lead workforce planning and real-time operations for a 24/7 support organization, ensuring optimal coverage across multiple channels. This involves forecasting demand, managing BPO partnerships, and developing scheduling strategies to maintain service levels.
The CX Content Specialist will create, organize, and maintain high-quality internal and external content to support the Customer Experience team and customers. They will collaborate with cross-functional partners to ensure content accuracy, consistency, and alignment with brand standards while managing knowledge bases and content requests.
The Finance Operations Analyst will manage billing, accounts payable, and month-end close processes for RoadieXD operations. They will also perform financial analysis, forecasting, and process improvements to support the growth and profitability of the cross-dock solution.
The Senior People Partner will serve as a strategic advisor to leadership, managing employee relations, performance cycles, and organizational effectiveness. They will also oversee HR operations, compliance, and the development of scalable people programs to support company growth.
Design, build, and maintain core services and infrastructure to power the company's logistics platform. Collaborate with cross-functional teams to identify performance bottlenecks and deliver scalable, high-quality features.
Design, build, and test full-stack features to improve the driver experience and support the Roadie platform. Collaborate with Engineering, Product, and Operations teams to solve complex logistics challenges and build scalable, reliable systems.
You will build robust test infrastructure for data science microservices and improve the reliability of automated test suites. Additionally, you will partner with engineers to conduct end-to-end system testing and ensure high-quality software delivery.
Identify, investigate, and resolve risk-related issues and platform misuse to ensure user safety. Partner with legal teams and law enforcement to manage high-risk situations and reduce company liabilities.
