The Academic Customer Success Manager will manage and grow relationships with SMB academic accounts by driving engagement, adoption, and retention. They will also partner with internal teams to identify expansion opportunities and ensure customers derive maximum value from the company's solutions.
The Academic Customer Success Manager will serve as the primary point of contact for SMB accounts, driving engagement, adoption, and retention. They are responsible for managing renewals, identifying upsell opportunities, and conducting business reviews to ensure customers derive maximum value from the company's solutions.
The Customer Support Agent will provide detailed product information and resolve complex inquiries to ensure a seamless client experience. They will also participate in international meetings and handle customer interactions via phone and other channels.
The engineer will improve the performance, reliability, and scalability of the platform while implementing new features and fixes. They will also maintain web applications and contribute to infrastructure and DevOps tasks to support system resilience.
