The Account Executive will drive sales within the academic sector by identifying new business opportunities and managing the full sales cycle. They will also leverage AI and NLP-driven solutions to build relationships with key stakeholders and ensure client satisfaction.
The Academic Customer Success Manager will serve as the primary point of contact for SMB accounts, driving engagement, adoption, and retention. They are responsible for managing renewals, identifying upsell opportunities, and conducting business reviews to ensure customers derive maximum value from the company's solutions.
The Customer Support Agent will provide detailed product information and resolve complex inquiries to ensure a seamless client experience. They will also participate in international meetings and handle customer interactions via phone and other channels.
