Railbookers Group

Convert inbound inquiries into customized rail holiday bookings and manage existing reservations to ensure a seamless travel experience. Provide comprehensive customer support, resolve service issues, and maintain accurate records in the CRM system.

Lead the strategy and execution of email drip and nurture campaigns to drive revenue and increase customer conversions. Collaborate with analytics, design, and web teams to align messaging across all digital platforms.

The Real-Time Analyst monitors call, chat, and queue activity to ensure service level goals are met. They manage real-time schedule adjustments, track agent adherence, and process timecards in Paycom.

The Strategic Campaigns Manager will oversee the planning and execution of integrated marketing campaigns across global markets. They will act as the central hub for cross-functional teams to ensure campaigns are delivered on time and aligned with business objectives.

The Email Marketing Manager will lead the strategy and execution of end-to-end customer journeys to drive engagement and conversions. They will also manage marketing technology, analyze campaign performance, and collaborate cross-functionally to optimize the brand experience.

The AI Implementation Associate will drive the company-wide AI roadmap by developing department-specific AI agents and integrating them into daily business operations. This role involves managing cross-functional collaboration, ensuring data integrity, and establishing governance frameworks to improve productivity and customer outcomes.