The Key Account Manager is responsible for nurturing relationships with important clients to drive revenue growth and customer satisfaction. They will develop account strategies, conduct performance analysis, and collaborate with cross-functional teams to deliver customized solutions.
Promote and sell Railbookers and Amtrak Vacations to travel agents in the assigned territory by building agency relationships, conducting outreach, and delivering training and presentations. Monitor agency performance and sales KPIs, maintain product knowledge, and coordinate with internal teams to resolve partner issues and improve results.
The role involves converting inquiries into bookings, designing customized rail holiday itineraries, and providing exceptional support for existing reservations. You will also be responsible for managing payments, documenting interactions in the CRM, and meeting sales and service performance targets.
The Customer Support Specialist serves as the primary point of contact for managing existing travel bookings, resolving issues, and processing modifications. They collaborate with internal departments and external partners to ensure a seamless guest experience while maintaining accurate documentation in the CRM system.
The role involves converting inbound inquiries into bookings while qualifying leads to design customized rail holiday packages. You will also foster relationships with customers and travel advisors to drive repeat business and meet sales targets.
The Account Executive will convert inbound inquiries into bookings by designing customized rail holiday packages and nurturing leads. They are responsible for meeting sales targets, maintaining CRM data, and fostering strong relationships with customers and travel advisors.
The Account Executive will convert inbound inquiries into bookings by designing customized rail holiday packages and nurturing leads. They are responsible for meeting sales targets, maintaining CRM accuracy, and fostering strong relationships with customers and travel advisors.
The Customer Support Specialist serves as the primary point of contact for managing existing travel bookings, including itinerary changes, cancellations, and payment processing. They are responsible for troubleshooting customer issues and collaborating with internal departments to ensure a seamless and positive travel experience.
Provide exceptional support to guests via phone, email, and web inquiries regarding existing rail vacation bookings. Resolve issues related to itinerary changes, payments, and ticketing while collaborating with internal departments and external partners.
Convert inbound inquiries into bookings while qualifying leads to design customized rail holiday packages. Foster strong relationships with customers and travel advisors to drive repeat business and meet sales targets.
The Account Executive will convert inbound inquiries into bookings by designing customized rail vacation packages and nurturing leads through follow-up. They are responsible for meeting sales targets, maintaining CRM data, and fostering strong relationships with customers and travel advisors.
The Customer Support Specialist serves as the primary point of contact for guest inquiries regarding existing rail vacation bookings via phone, email, and web. They are responsible for resolving booking issues, processing payments, and ensuring a positive travel experience through effective communication and collaboration with internal and external partners.
The Assistant Controller will oversee accounting operations, including accounts payable, accounts receivable, and reservation accounting. They will also supervise accounting staff, perform financial reconciliations, and drive process improvements to ensure financial accuracy.
