The Healthcare Intake Processor is responsible for receiving, interpreting, and accurately entering inbound documentation into proprietary systems. They must also route information to the appropriate departments while maintaining compliance with HIPAA guidelines and quality assurance standards.
The associate provides administrative support by managing inbound communications, triaging patient documentation, and maintaining accurate patient files. They are responsible for meeting KPI expectations, troubleshooting system issues, and ensuring compliance with HIPAA guidelines.
Manage end-to-end patient access case activities from prescription intake through treatment initiation, including benefit verification and prior authorization support. Coordinate with healthcare providers, payors, and pharmacy partners to resolve barriers and ensure timely patient access to therapy.
The Salesforce Solution Architect leads the design and implementation of scalable Salesforce solutions, including Health Cloud, to meet business requirements. They provide technical leadership to development teams, manage system integrations, and ensure data integrity through governance and audits.
The Payor Specialist verifies insurance coverage, submits authorization requests, and manages Letters of Agreement (LOA) and Single Case Agreements (SCA). They coordinate with the Case Management Team to ensure timely payor determinations and accurate documentation of benefit details.
