Manage premium customer support tickets across email, chat, and notes, resolving subscription, billing, refund, and cancellation issues using the relevant support and payment platforms. Meet customer satisfaction and response-time targets, identify recurring product issues, and improve support content and AI agent responses.
You will own the full sales cycle from prospecting and discovery to closing deals and managing account expansion. You are responsible for maintaining CRM data quality and providing market feedback to the product team.
Manage and optimize web acquisition campaigns across various media sources to drive user growth. Collaborate with creative and funnel teams to test new concepts, analyze performance, and implement data-driven improvements.
Own and evolve all web-facing surfaces including marketing sites, onboarding funnels, and customer portals. Lead architecture, development, and experimentation while driving product decisions through data-driven insights.
