The Principal Client Success Manager will own and grow a portfolio of strategic health system accounts, serving as a trusted advisor to revenue cycle leaders. They will define account management playbooks, synthesize client feedback for product teams, and lead strategic account planning to drive retention and expansion.
Manage a four-person production team responsible for manual state arbitration and IDR claim filings while driving quality and throughput. Establish repeatable processes, document workflows, and collaborate cross-functionally to integrate arbitration systems into the broader dispute lifecycle.
The Director of Advocacy will lead and coordinate government affairs workstreams, engaging with federal agencies and congressional staff to drive proactive policy advocacy. This role involves synthesizing complex healthcare research to develop clear points of view and building the government affairs function from the ground up.
You will own backend development for core case execution systems including eligibility, batching, and claim orchestration. You will also collaborate cross-functionally to build and improve systems that coordinate case staging, routing, and resolution.
Manage federal and state-level healthcare dispute resolution workflows by evaluating claim eligibility and tracking arbitration timelines. Research state regulatory requirements to create operational instructions and maintain accurate case documentation.
Lead the end-to-end strategy and execution of the state arbitration function, transforming it from an informal process into a scalable operating model. Manage and grow the state arbitration team while partnering with Product and Engineering to automate workflows and recover misrouted claims.
Drive new business with hospitals and health systems by building executive relationships with CFOs and Revenue Cycle leadership. Manage complex sales cycles from initial outreach to closing high-quality contracts while maintaining accurate pipeline tracking in Salesforce.
Drive new business with hospitals and health systems by building executive relationships with CFOs and Revenue Cycle leadership. Manage complex, multi-stakeholder sales cycles from initial outreach through closing and onboarding.
Lead the go-to-market strategy for the Health Systems segment to drive awareness and pipeline growth. Develop audience-specific messaging and partner with Sales and RevOps to optimize inbound and outbound strategies.
