Develop and manage relationships with high-value players to generate incremental gaming revenue and meet VIP sales KPIs. Handle all aspects of player hospitality, communication, and account upgrades while ensuring regulatory compliance.
Penn Interactive
22 Remote Job Openings at Penn Interactive
Lead the strategy and implementation of AI-powered customer support tools and automation to improve operational efficiency and self-service adoption. Manage the Zendesk platform and the evolution of internal and external knowledge bases to ensure accurate and accessible content.
Manage day-to-day activities of software development teams, providing mentorship, coaching, and performance management. Collaborate with Product Managers to build roadmaps and ensure the delivery of scalable, reliable promotional capabilities.
Manage day-to-day activities of software development teams, providing mentorship, coaching, and performance management. Collaborate with Product Managers to build roadmaps and ensure the delivery of scalable, reliable promotional capabilities.
Develop and optimize GraphQL APIs, gRPC endpoints, and SQL queries to power the Sportsbook marketplace. Design and deliver new features end-to-end while mentoring other engineers and managing production stability.
Develop and optimize the backend systems, including GraphQL APIs and gRPC endpoints, that power the Sportsbook marketplace. Design new features end-to-end and mentor other engineers through code reviews and technical specifications.
Develop and manage relationships with high-value players to generate incremental gaming revenue and meet sales KPIs. Provide personalized customer service and manage hospitality events and communications to ensure player loyalty.
Develop front-end applications using React and TypeScript to create polished, performant customer-facing features for casino engagement. Collaborate with cross-functional teams to improve code quality, mentor peers, and implement automated testing pipelines.
Build and architect polished, performant front-end applications using React and TypeScript for casino engagement platforms. Collaborate with cross-functional teams to deliver new features in an agile environment while maintaining high code quality through testing and observability.
The VIP Associate focuses on building and maintaining player loyalty retention operations for theScore BET. Key duties include expediting payments, managing outbound calls to VIP players, and driving sales metrics to increase net revenue.
Design and administer cloud-native databases to ensure optimal platform performance, availability, and reliability. Responsibilities include managing replication, automating deployments via Terraform, and remediating production database issues.
Design and administer cloud-native databases to ensure optimal platform performance, availability, and reliability. Responsibilities include managing replication, automating deployments via Terraform, and remediating production database issues.
Own the end-to-end trading strategy, margin targets, and commercial KPIs for assigned sports and teams. Manage market liabilities, customer risk profiles, and collaborate with leadership on product roadmaps and tier-1 event strategies.
Own the end-to-end trading strategy, margin targets, and commercial KPIs for assigned sports and teams. Manage market liabilities, customer risk profiles, and collaborate with analytics teams to improve GGR and NGR.
Define and execute customer lifecycle marketing strategies for iCasino and online Sportsbook platforms. Lead automated, personalized CRM initiatives across email, SMS, and push channels to drive retention and loyalty.
Lead the design and delivery of platform capabilities, including Federated GraphQL APIs and event-driven architectures. Support customer-facing applications by optimizing gRPC endpoints and owning observability practices across systems.
Lead the design and delivery of platform capabilities, including Federated GraphQL APIs and event-driven architecture. Support customer-facing applications by optimizing gRPC endpoints and owning observability practices to ensure system reliability.
Scale and maintain the 'Alley-oop' design system by creating foundational patterns, UI components, and documentation. Collaborate with cross-functional teams to optimize Figma libraries and advocate for system adoption across the organization.
Scale and maintain the 'Alley-oop' design system by creating foundational patterns, UI components, and documentation. Collaborate with cross-functional teams to advocate for system adoption and optimize Figma libraries for efficiency.
Design high-impact graphics and short-form video content for social media platforms to drive fan engagement. Collaborate with marketing and content teams to translate sports news and trends into visually compelling on-brand assets.
The VIP Executive Host is responsible for managing a portfolio of top-tier accounts to drive incremental gaming revenue and ensure high-level customer satisfaction. They will lead host teams, monitor player behavior, and implement company initiatives while maintaining personalized relationships with VIP clients.
The role involves establishing and maintaining a portfolio of top-tier VIP accounts to generate incremental gaming revenue by anticipating and meeting player needs. Responsibilities also include leading host/associate teams, managing all aspects of player relationships including communications and escalations, and contributing to operational improvements.
