Paubox

Architect and manage the technical distribution ecosystem to scale indirect revenue through technical alliances, VARs, and MSPs. Lead GTM engineering initiatives by designing API integrations and developer tools while integrating AI workflows into the partner lifecycle.

This pivotal role involves modernizing the full post-sales operation, overseeing tech support, implementation, and customer success, while leading AI initiatives to enhance support, retention, and growth for over 8,000 customers. Key duties include owning retention performance, establishing a scalable operating model across post-sale functions, and driving key performance indicators like churn and CSAT.