Guide learners through onboarding and provide personalized, proactive support throughout their certificate programs. Monitor engagement and retention outcomes, refine outreach strategies, contribute to AI-powered support tools, and relay learner feedback to internal teams.
Plan, conduct, and synthesize research on users, markets, product features, and curriculum, using methods such as usability testing, interviews, surveys, and quantitative data analysis. Build and maintain the subject matter expert advisor network, organize research operations and findings, and share actionable insights with Product, Design, Learning Experience Design, and go-to-market teams.
The Learning Experience Designer will craft high-quality, learner-centered curriculum for online delivery through the Pathstream platform. They will manage the entire course creation lifecycle, from scoping and design to content quality assurance and strategic alignment.
The Senior Engagement Marketing Manager will own the learner engagement and retention strategy to drive activation and program completion. They will design personalized, data-driven campaigns across email and SMS while collaborating with product and customer success teams to optimize the user journey.
Lead an engineering pod by managing the growth, performance, and effectiveness of 4+ engineers while owning the team's technical roadmap. Drive the adoption of AI-native engineering practices and ensure the stability and security of production systems.
