The Sr. Manager, Human Resources Business Partner serves as a strategic advisor to regional leadership, driving people strategies that support business objectives and organizational effectiveness. This role manages employee relations, talent acquisition, succession planning, and compliance across a multi-state retail region.
The specialist will manage social media interactions across multiple platforms to resolve guest concerns and promote brand loyalty. They will also monitor trends, share guest insights with cross-functional teams, and handle high-friction escalations.
The coordinator will lead new hire and ongoing training sessions while maintaining training materials and knowledge articles. They are also responsible for conducting quality assurance assessments and providing feedback to internal and partner teams to ensure high service standards.
The Talent Acquisition Manager partners with regional leadership to develop and execute sourcing strategies for hourly and management cafe positions. They are responsible for monitoring staffing needs, managing recruitment budgets, and providing training on hiring processes to ensure high-quality candidate flow and retention.
