Serve as the first point of contact for internal IT support, resolving Tier 1 hardware and software issues. Log and prioritize incidents via ServiceNow and escalate complex problems to higher-tier support teams.
Oportun
13 Remote Job Openings at Oportun
Provide first-line technical support for contact center and remote employees, focusing on desktops, VDI, and telephony systems. Manage incidents via ServiceNow and handle onboarding/offboarding tasks including account provisioning.
Senior Manager, Information Security Architecture & Engineering (R13753)
Oportun
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Full Time
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a day ago
Oportun
Define and drive platform, application, and data security by implementing secure-by-design principles and managing the enterprise vulnerability program. Lead a global team of security experts to integrate security into CI/CD pipelines and SDLC while acting as a strategic advisor to engineering teams.
Manage the lifecycle of information security policies and standards while mapping them to regulatory frameworks like PCI-DSS and NIST. Develop and execute security awareness programs, including phishing simulations and educational content for the organization.
Design and implement risk strategies and valuation frameworks to optimize profitability for personal loan products. Partner with cross-functional teams to develop risk assessment frameworks using alternative data and monitor portfolio performance to minimize defaults.
Lead complex, cross-functional initiatives from initiation to closure to drive strategic business outcomes. Support the end-to-end User Acceptance Testing (UAT) process to ensure system upgrades meet operational needs.
Drive innovation in Operations by defining product strategy and leading the development of features leveraging Gen AI to improve business growth and customer experience. Manage cross-functional teams and mentor junior product managers to scale long-term business operations.
Design, build, and maintain scalable platform services and shared libraries to improve developer productivity and system reliability. Collaborate with cross-functional teams to implement engineering standards and drive operational excellence through improved monitoring and incident response.
Develop machine learning models and data products for risk, fraud, and collections management to enhance financial inclusion. Lead end-to-end data pipelines and collaborate with compliance and risk management teams for model governance.
Sr. Manager, Fair Lending Analytics & Validation (R13998)
Oportun
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Full Time
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2 months ago
Oportun
Lead fair lending analytics and testing to assess bias and disparate impact across credit and fraud strategies. Conduct independent validation and monitoring of complex AI/ML models to ensure alignment with regulatory expectations.
The Principal Product Manager will lead the strategy, roadmap, and execution for the AI-powered Savings product. They will manage cross-functional teams to drive product ideation, development, and scaling to improve user financial health.
The Lifecycle Marketing Manager will define and execute multi-channel strategies across email, push, SMS, and in-app to drive activation, engagement, and retention. They will manage the lifecycle roadmap, conduct A/B testing, and collaborate cross-functionally to optimize performance and customer value.
The Bilingual Contact Center Agent is responsible for answering calls, resolving cases, and providing high-quality customer service through various channels. They must actively listen to clients, empathize with their needs, and provide appropriate solutions according to company policies.
