Open Text S.r.l.

Advise customers on the design, implementation, and cloud migration of OpenText Content Management solutions. Lead technical projects, conduct requirement analyses, and support presales and technical escalations.

Deliver premium application run services and operational outcomes for Public Sector customers in Italy and the EMEA region. Lead incident resolution, root cause analysis, and performance optimization for OpenText solutions.

Own the end-to-end delivery of services to ensure high customer satisfaction and quality. Manage executive-level relationships through QBRs and provide coaching to Service Managers and delivery leaders.

The Lead Service Manager owns the end-to-end delivery of services and ensures high customer satisfaction through effective relationship management. They are responsible for monitoring service performance metrics, driving improvements, and coaching service delivery teams.