Drive new eClinical business by prospecting, building a self-sourced pipeline, managing the full sales cycle, and meeting or exceeding quota. Maintain accurate Salesforce records and forecasts while partnering with Sales Engineering, Customer Success, Marketing, and leadership to advance deals and support appropriate account growth.
Identify and qualify leads, conduct outbound outreach, manage the sales pipeline, and drive opportunities through negotiation and closing. Build client relationships, identify renewals and upsell opportunities, and collaborate with Sales, Marketing, Customer Success, and Product teams to support growth and client success.
Lead and develop the eClinical Customer Success team while driving retention, renewals, account expansion, study additions, Services growth, and Net Revenue Retention across the installed base. Manage complex escalations, improve customer success processes and reporting, monitor account health and risks, and coordinate with Sales, Product, Support, Services, and Engineering.
