Observe.AI

Lead strategic technical discovery and deliver high-impact demonstrations of AI Agents to enterprise customers. Partner with Product and Engineering teams to translate market feedback into roadmap innovations for GenAI CX solutions.

Lead the planning and execution of integrated multi-channel marketing campaigns and ABX programs to drive pipeline and revenue growth. Collaborate cross-functionally with Sales, Product Marketing, and Revenue Operations to align account engagement strategies and measure business impact.

The role focuses on driving talent strategy and enhancing the employee experience through AI-enabled initiatives and strategic partnership with leadership. Key duties include managing employee relations, performance management, and onboarding programs to foster a strong company culture.

Lead adoption and value realization for strategic enterprise accounts by deploying AI agents and conversational intelligence. Drive customer retention, conduct executive-level business reviews, and help scale the Customer Success organization's best practices.

Lead the architecture of intelligent interaction models and automated scoring processes across multiple channels to drive business ROI. Own end-to-end POC engagements and partner with pre-sales teams to translate complex customer requirements into AI configurations.

The role involves owning the Midwest territory like a CEO by building and executing strategy across enterprise accounts, maintaining significant pipeline coverage, and navigating complex organizations. The executive will lead complex, technical enterprise sales cycles involving automation and architecture, utilizing advanced sales methodologies to drive outcomes.