The Customer Care Intake Representative serves as a front-line resource for medical supply orders by verifying insurance coverage and collecting necessary documentation. They coordinate with internal and external partners to ensure accurate order setup and timely resolution of intake needs.
The Strategic Account Manager is responsible for driving B2B growth by developing strategic partnerships and commercial accounts across healthcare, education, and government sectors. This role involves proactive prospecting, managing large accounts, and collaborating with internal teams to deliver mobility and accessibility solutions.
The Cash Posting Coordinator is responsible for accurately posting revenue-related cash receipts and denials into the A/R system. They also research payment discrepancies, manage clearinghouse files, and ensure compliance with HIPAA and company policies.
The Sales & Operations Manager leads the day-to-day performance and operational effectiveness of the phone-based Product Expert sales team. This role drives sales conversion, customer experience, and team development while managing operational workflows and cross-functional partnerships.
The Director of Reimbursement manages regional billing center staff and processes to maximize financial performance and achieve accounts receivable goals. They are responsible for ensuring adherence to company best practices, regulatory compliance, and providing ongoing training and mentorship to the team.
The Remote Service Technician assesses, troubleshoots, and diagnoses durable medical equipment issues via computer software and video conferencing. They also provide technical support, train customers on equipment use, and assist in the development of other remote technicians.
The Merchandising Operations Lead manages the end-to-end execution of merchandising initiatives, serving as the central hub for intake, prioritization, and cross-functional coordination. This role drives operational discipline and ensures that all merchandising work aligns with business strategy and delivery timelines.
