The Reimbursement Specialist manages accounts receivable collections, analyzes payer trends, and prepares reports to improve departmental performance. They also conduct training, handle audits and appeals, and provide support for new hire onboarding.
The Customer Care Intake Representative is responsible for processing medical supply reorder requests and verifying insurance coverage. They must communicate effectively with customers and internal teams to ensure accurate order fulfillment and payment collection.
The Customer Care Intake Representative is responsible for processing medical supply reorder requests and verifying insurance coverage. They will communicate with customers to address inquiries and coordinate with internal teams to ensure accurate order fulfillment.
The Billing & Collections Coordinator I is responsible for managing billing activities, performing collections on assigned accounts, and ensuring compliance with state and federal regulations. They will also resolve billing holds, submit appeals, and provide excellent customer service to internal and external stakeholders.
The Billing & Collections Coordinator I is responsible for managing billing activities, ensuring compliance with state and federal regulations, and performing follow-up on accounts to reduce outstanding receivables. They also resolve billing holds, submit appeals, and provide excellent customer service to internal and external stakeholders.
The Director of Reimbursement manages regional billing center staff and processes to maximize financial performance and achieve accounts receivable goals. They are responsible for ensuring adherence to company best practices, regulatory compliance, and providing ongoing training and mentorship to the team.
The Remote Service Technician assesses, troubleshoots, and diagnoses durable medical equipment issues via computer software and video conferencing. They also provide technical support, train customers on equipment use, and assist in the development of other remote technicians.
The Merchandising Operations Lead manages the end-to-end execution of merchandising initiatives, serving as the central hub for intake, prioritization, and cross-functional coordination. This role drives operational discipline and ensures that all merchandising work aligns with business strategy and delivery timelines.
The Process Improvement Manager identifies, documents, and optimizes business processes across Service, Operations, and Commercial functions. This role drives a culture of continuous improvement by leading projects, implementing measurement systems, and facilitating cross-functional collaboration.
The Inside Sales Representative is responsible for prospecting, qualifying, and generating sales leads for urology products through inbound and outbound channels. They will also assist in closing sales and maintaining the prospect database to achieve monthly and quarterly quotas.
This role involves responding to inbound consumer inquiries via phone, chat, and video consultations to identify needs and recommend appropriate Durable Medical Equipment (DME) and mobility products. The representative must efficiently close sales, manage quotes and follow-ups, and communicate policies while ensuring order accuracy.
