NRI North America

The role involves partnering with account executives to lead technical discovery and design tailored solution architectures for enterprise clients. Responsibilities include creating statements of work, conducting product demonstrations, and responding to RFPs/RFIs.

The L&D Business Partner owns the full lifecycle of skills programs, from scoping and needs analysis to design, execution, and evaluation. They partner with business leaders and SMEs to create impactful learning initiatives that drive team member growth and organizational capability.

The role focuses on resolving level two M365 security issues and escalations from the NOC or service desk. Responsibilities include conducting performance assessments, optimizing tenant environments, and maintaining technical knowledge base articles.