The Customer Experience Associate will serve as the primary point of contact for brand and retail partners, managing inbound inquiries and order workflows across multiple digital channels. They will also coordinate with internal teams to resolve partner issues and ensure high-quality service standards are met.
The Brand Partnerships Associate will identify, engage, and sign new brand partners while guiding them through the onboarding, training, and operational setup process. They will collaborate with internal teams to ensure a smooth launch and maintain ongoing relationships with brand partners.
The Customer Success Manager will serve as the primary long-term point of contact for a portfolio of brand partners, focusing on retention, product adoption, and platform health. They will develop success plans, conduct business reviews, and collaborate cross-functionally to resolve issues and drive partner satisfaction.
Manage a portfolio of retailer accounts to ensure timely collection of outstanding invoices while maintaining healthy professional relationships. Collaborate with internal teams to resolve payment blockers and utilize AI tools to streamline reporting and outreach workflows.
The role involves performing daily cash application activities, reconciling bank statements, and resolving financial discrepancies. It also requires maintaining electronic funds transfers and tracking overpayments to ensure accurate financial records.
Supervise and coach a team of Cash Application Specialists to ensure accurate and timely processing of customer payments. Manage complex reconciliations, handle escalations, and drive process improvements across the cash application function.
The G/L Accountant is responsible for performing complex account reconciliations and preparing the general ledger for monthly, quarterly, and year-end closings. They will also support annual audits and analyze balance sheet and Profit and Loss statement variances.
Supervise a team of offshore accounting specialists to manage month-end close, AR reconciliations, and credit confirmation processing. Drive operational efficiency through process improvements and maintain strong communication with internal and external stakeholders.
Supervise a team of offshore accounting specialists to manage month-end close, retailer AR reconciliations, and credit confirmation processing. Drive operational efficiency through process improvements and collaborate with senior management for external audits.
