The Director of Shared Services will develop and execute a centralized strategy to optimize call center operations, technology enablement, and quality performance. This role involves leading cross-functional teams to implement standardized processes, automation, and AI-driven solutions that enhance customer experience and operational efficiency.
The Senior Risk Analyst supports enterprise risk management, insurance program administration, and claims processing while acting as a liaison between internal departments and external brokers. They are responsible for monitoring compliance, analyzing loss trends, and managing vendor insurance certificates.
Serve as a primary contact for employees and managers on benefits eligibility, enrollment, coverage, claims, and plan provisions, while administering benefit transactions and resolving questions. Maintain accurate benefits and payroll data, support billing and compliance activities, coordinate with vendors, and assist with open enrollment and process improvements.
The Intake Client Specialist manages incoming documents to create and update client records within the CRM system. They also coordinate with internal departments and case managers to resolve account issues and ensure billing accuracy.
The Product Manager will own the end-to-end intake and enrollment customer journey, streamlining workflows and improving service delivery. They will collaborate with cross-functional teams to translate operational insights into scalable Salesforce-based solutions.
The Operations Excellence Manager supports strategic improvements in revenue cycle management to accelerate cash collections and reduce revenue leakage. They leverage data analytics to identify performance trends and lead cross-functional initiatives to optimize workflows and financial results.
The Principal AI Engineer will partner with business leaders to identify opportunities and design innovative, scalable AI solutions that improve operational outcomes. They will lead AI strategy, governance, and technical implementation while serving as a key member of the AI Steering Committee.
The representative handles inbound and outbound customer service calls to process meal orders and address client inquiries. They are responsible for documenting conversations in the database and coordinating with case managers regarding special client situations.
The Intake Client Specialist is responsible for managing client intake processes and providing support within the customer care department. They will handle incoming inquiries and ensure accurate documentation of client information.
