MedSpecialized, Inc

Serve as a subject matter expert to research US pharmacy operations and design operational frameworks. Develop standardized training manuals, SOPs, and KPIs to ensure compliance and efficiency in pharmacy workflows.

Provide bilingual support for inbound and outbound calls to assist patients with scheduling and clinic information. Maintain accurate EMR notes and coordinate communication with onsite personnel via Google Chat.

The Implementation Specialist manages the transition of new clients from project initiation through go-live and post-implementation support. Key duties include coordinating technical setups, leading kick-off calls, and providing progress reports to leadership.

The Virtual Medical Assistant will answer inbound calls for scheduling and clinic information, as well as make outbound calls for patient appointment reminders and wellness checks. They will also supply EMR notes on all calls and communicate via Google Chat with personnel.