MedSpecialized, Inc. is looking for a Virtual Medical Assistant – Home Health Aide!

Job Overview

We are looking for experienced Home Health Aides (HHAs) to join our healthcare team and provide virtual administrative and patient support for a US-based healthcare client.

Candidates with US healthcare, BPO Healthcare, or Home Health experience are highly encouraged to apply. Experience with medication prior authorizations, pharmacy-related tasks, or insurance processes is a strong advantage.

Work Schedule and Arrangement

Night Shift

• Remote Work – For applicants residing in the Philippines outside Cebu
• Onsite Work – Applicants residing within Cebu are required to work onsite
• Office Location: 8th Floor, Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities

• Provide administrative and virtual support to US-based healthcare teams.
• Assist with patient-related inquiries and coordination.
• Communicate with patients, caregivers, healthcare providers, and other healthcare professionals.
• Assist with medication-related administrative tasks and documentation.
• Support medication prior authorization (PA) processes when required.
• Coordinate and follow up with healthcare providers, pharmacies, and insurance companies.
• Review and maintain accurate patient information and healthcare documentation.
• Document calls, communications, and other patient-related activities accurately.
• Assist with scheduling, referrals, records, and other healthcare administrative tasks as assigned.
• Maintain patient confidentiality and follow appropriate healthcare privacy guidelines.
• Perform other administrative and healthcare support tasks as assigned.

Requirements

• Home Health Aide (HHA) experience is required
• Experience working with home health patients, caregivers, or healthcare teams
• US Healthcare or BPO Healthcare experience is highly preferred
• Experience with medication prior authorization, pharmacy, insurance, referrals, or healthcare documentation is an advantage
• Excellent English communication skills, both verbal and written
• Strong interpersonal and customer service skills
• Computer literate and comfortable using healthcare systems and online platforms
• Strong attention to detail and organizational skills
• Able to handle confidential patient information
• Willing to work on a night shift
• Willing to work during weekends and holidays when required
• For Cebu-based applicants: Willing to work onsite in Cebu IT Park
• For applicants outside Cebu: Must have a stable internet connection and a conducive home workspace

Why Join Us?

• Paid Training Period
• Government-mandated benefits
• Health Insurance
• Life Insurance
• Accident Insurance
• Paid time off
• Company-sponsored activities
• Employee interest-based clubs
• International travel opportunities may be available

Onsite Perks

For Cebu-based employees:

• 🍽️ Free meals
• ☕ Free coffee
• 🍦 Free ice cream

Our Recruitment Process

1. Candidate Application Form
2. General Assessment
3. Phone Screening
4. Technical Interview
5. Reference Check
6. Job Offer
7. Training

Ready to take your Home Health experience into the US healthcare industry? Join MedSpecialized, Inc. and become part of a growing healthcare team!

For more information about our company, visit www.medspecialized.com.

PRO TIP: Candidates with Home Health Aide, US Healthcare, BPO Healthcare, Medication Prior Authorization, Pharmacy, or Insurance experience are highly encouraged to apply!