The Merchant Success Manager is responsible for driving revenue retention, renewals, and expansion for enterprise accounts through strategic planning and relationship management. They will lead cross-functional efforts to ensure customer adoption and resolve high-stakes escalations while acting as a strategic advisor to merchants.
You will manage a portfolio of mid-market merchants to drive revenue retention, product adoption, and expansion through consultative relationships. You will also partner cross-functionally to optimize merchant success and ensure consistent, high-impact engagement.
You will lead the logistics partner strategy across EMEA, managing relationships and driving revenue growth through new and existing partnerships. You will collaborate cross-functionally to execute go-to-market strategies and serve as the primary representative for Loop in the regional logistics ecosystem.
Lead and grow a high-performing, autonomous engineering team while owning the shipping and logistics domain end-to-end. Partner with product and design to shape the roadmap, drive technical direction, and champion AI adoption within development processes.
Manage revenue retention, renewals, and expansion for enterprise merchants in the APAC region while serving as a strategic advisor. Drive product adoption and collaborate cross-functionally to translate merchant feedback into product roadmap improvements.
Design and implement complex full-stack features while leveraging AI agents as the primary starting point for development. Lead technical initiatives, mentor junior engineers, and maintain high standards for AI-assisted code verification and production outcomes.
Design, build, and maintain web applications, APIs, and backend services using an AI-first engineering approach. Act as the judgment layer to validate AI-generated code and ensure stable production outcomes.
