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The Customer Success Manager focuses on driving customer retention and loyalty by developing success plans and ensuring high engagement with products and services. They act as a customer advocate, collaborating with cross-functional teams to improve processes and reduce churn.

Lead and develop a team of Sales Development Representatives to achieve lead generation and qualification goals. Manage the sales infrastructure, tools, and processes while collaborating with marketing and account executives to optimize the pipeline.

Provide technical support for diverse infrastructure environments including servers, workstations, and network devices for various clients. Manage ticket lifecycles according to SLAs and maintain client standard operating procedures.

Design, develop, and support enterprise-grade automation and data solutions using the Microsoft Power Platform. Partner with cross-functional teams to modernize business processes and implement AI-driven automation workflows.