The Account Manager serves as the primary relationship owner for an assigned portfolio of clients, ensuring a proactive and high-quality client experience. They are responsible for managing client issues, conducting business reviews, and identifying opportunities for account growth through cross-selling and upselling.
The Technical Consultant serves as the technical lead for client laboratory projects, overseeing laboratory start-ups, operational assessments, and workflow optimizations. They work directly with stakeholders to ensure regulatory compliance, manage equipment implementations, and develop technical documentation.
The Senior Business Development Manager will identify and secure new business opportunities within hospitals and health systems to drive revenue growth. They will manage the full sales cycle, from prospecting and discovery to contract negotiation and client onboarding.
The Field Ops Specialist travels to client sites to install laboratory instruments, perform validations, and train personnel on workflows and equipment. They also support compliance documentation, troubleshoot technical issues, and assist with data reporting when not traveling.
Perform complex on-site installation, maintenance, and troubleshooting of LCMS instrumentation while providing technical support to clients and team members. Manage administrative tasks including CRM documentation, inventory tracking, and project coordination.
