Own the GTM enablement strategy to improve pipeline conversion and sales effectiveness across SMB, Mid-Market, and Upmarket segments. Design manager-led coaching systems and leverage AI tools to increase visibility into sales behaviors and performance.
Lattice
14 Remote Job Openings at Lattice
Lead and mentor a team of Customer Account Managers to drive customer satisfaction, retention, and revenue growth. Collaborate cross-functionally to optimize operational processes and act as an escalation point for high-priority customer issues.
Serve as a trusted advisor to a portfolio of upmarket customers to drive platform adoption, satisfaction, and retention. Identify growth opportunities and partner with cross-functional teams to ensure customers achieve maximum value from the Lattice platform.
Design and implement AI-powered workflows and intelligence systems to modernize revenue operations across Sales, Marketing, and Customer Success. Build internal tooling and infrastructure to automate reporting, forecasting, and operational analysis.
Partner with engineering teams to identify and remediate security vulnerabilities through threat modeling and code reviews. Implement security tooling and mitigate risks associated with AI/LLM-powered features in an AWS environment.
Partner with engineering teams to identify and remediate security vulnerabilities through threat modeling and code reviews. Implement security tooling and mitigate risks associated with AI/LLM-powered features within an AWS environment.
Design and implement a robust AI evaluation framework and reusable agent infrastructure to improve AI performance at scale. Lead the development of RAG pipelines and multi-agent topologies while collaborating with engineering leads on technical strategy.
Design and implement a robust AI evaluation framework and reusable agent infrastructure to improve AI performance and trust at scale. Lead the development of RAG pipelines and multi-turn conversation workflows while providing technical leadership across the AI engineering team.
Own the full sales cycle for SMB organizations, from proactive outbound prospecting to closing deals. Act as a trusted advisor to HR leaders by positioning Lattice's Talent Suite to solve business challenges.
Provide high-quality consultative support to enterprise customers via chat, email, and video calls to solve complex issues. Partner with Customer Success Managers and cross-functional teams to drive product adoption and customer retention.
Build and maintain software to help companies improve employee culture using a modern tech stack. Collaborate cross-functionally with product managers and designers to build experiments and improve user experience.
Provide high-quality consultative support to enterprise customers via chat, email, and video calls to solve complex issues. Partner with Customer Success Managers and cross-functional teams to drive product adoption and customer retention.
Design and mature a centralized data lakehouse on AWS to serve as the backbone of the company's data ecosystem. Develop scalable data pipelines and reusable SDKs to enable secure and efficient data access across the organization.
You will contribute to AI evaluation pipelines, including offline evals, production tracing, and feedback systems. Additionally, you will build and maintain AI system components such as RAG pipelines and multi-step workflows.