Handle advanced technical escalations from Tier 1 agents using tools like Postman and various programming languages. Collaborate with engineering teams to resolve complex issues and maintain internal knowledge bases to improve support processes.
Koronet
2 Remote Job Openings at Koronet
This role owns the entire European customer journey, focusing on operational excellence across ERP implementations, e-shops migrations, and procurement rollouts to ensure successful onboarding and structural embedding into the ecosystem. The manager will also lead retention and account growth strategies by redefining segmentation and developing expansion frameworks to maximize the installed base's lifetime value.
