The specialist will independently resolve moderately complex billing and revenue cycle issues while managing service tickets and ensuring compliance. They will also document cases thoroughly, facilitate system configuration changes, and provide clear communication to various customer personas.
Serve as the primary technical and domain expert supporting account executives throughout the full sales cycle. Lead consultative discovery, workflow analysis, and product demonstrations to connect platform capabilities to measurable customer outcomes.
The Senior Salesforce Administrator will lead the implementation and optimization of Service Cloud, consolidating ticketing tools and designing support processes for various internal teams. They will ensure the platform remains secure, compliant with HIPAA standards, and effectively integrated with other business systems.
